Terms & Conditions

Please read thoroughly the terms and conditions below - subitting this form counts as acceptance of which.

1. Please note that Fantasy Road Ltd will always make every possible effort to improve the appearance and grade of your book, but we cannot guarantee an increase in grade.

2. If we believe your submission to hold too high a risk, or that there is no need for pressing/cleaning, we will contact you to discuss whether or not you wish to continue with the press. There would be no charge for the books that have been sent in but which do not undergo any work. However,  delivery charges for the safe return of the item will be invoiced at cost.

3. Customers who choose to ship items over to us at the Fantasy Road Ltd will be responsible for ensuring the books are packaged safely and securely, so that the items do not incur damage in transit. We advise that you send these items via ‘Special Delivery’ or professional courier service with the option to track your items journey to us. Please also ensure there is adequate insurance cover.

Although we are fully insured for the unlikely event of accidental damage or loss once your books are in our possession, we must first be able to check the package for any damage on first arrival. Lost parcels in transit to us is not covered by our business insurance, and therefore will NOT provide any compensation. This also includes shipping from the Fantasy Road Ltd, to your chosen shipping address, so please ensure insurance is top priority.

4. As stated above, Fantasy Road Ltd is fully insured for the unlikely event of accidental damage or loss once your comic books are in our possession and we have been able to check the package for any damage. Once the comics are shipped onwards, the liability will pass to the shipping company or the chosen facilitator of
the grading service. Fantasy Road Ltd will not be held responsible for any claims for damage, loss or
negligence which occurs when the books are not in our possession.

5. Customers agree to complete Fantasy Road Ltd’s Submission Form clearly. The pricing section regarding ‘fair market value’ is important for invoicing and insurance purposes. This value would most likely be the receipt value from a recent purchase or a current market value, based on a like-for-like replacement in the unlikely event of a claim. If the value of the comic is significantly under or overvalued, we reserve the right to
amend the value accordingly.

6. Any damage during return transit must be reported to Fantasy Road Ltd within 3 working days of
delivery to the address provided to us. We would require photographic evidence of the outer packing
condition and of any damage to the contents.

7. Any offer to repair or mitigate any damage to a comic during shipping or caused while unpacking, would be
offered ‘without prejudice’ and would not constitute an admission of liability.

8. Invoices need to be paid in full, in order for goods to ship.

9. Turn-around times vary depending on workload, but every effort will be made to ensure the best possible
turn-around times without forsaking the control of quality. If there is an urgent request, we will do our best
to meet the demand, but cannot be held responsible if circumstances prohibit this from being successful.
Please note that any urgent requests need to be discussed and agreed with us prior to sending in any
submissions for work.

10. Fantasy Road Ltd cannot get involved and will not be held responsible for the turn-around times of other
companies.

11. Should you be dissatisfied with any aspect of the service provided by Fantasy Road Ltd, please contact
us within 5 working days of receipt of goods and we will endeavour to address the problem